Books of Discovery is absolutely the best publisher I have ever dealt with. Not only do they have exceptional products, they also have the best support and the best customer service I have ever encountered.
Angel Velotta
Program Director
Advanced Massage Therapy
Sanford Brown University |
I would just like to take a moment to thank Books of Discovery for producing excellent tools for the instructors to use in class. The quality of the content of your products is excellent. Your customer service is great and I have always received the products promptly.
John Pajak
Bookstore Manager
Everest College |
Customer service
Order Options
Phone 800.775.9227
Fax 720.479.9322
Email
Retail orders click here
Wholesale orders click here
Payment Options
Credit Cards Accepted: Visa, MasterCard, American Express and Discover
Checks: Contact us directly at 1.800.775.9227 to pay by check.
Contact Us
Contact Books of Discovery
Return Policy for Retailers
Returns will be accepted for products bought directly from Books of Discovery with the following conditions:
Prior permission to return merchandise needs to be obtained from Books of Discovery before returns will be accepted. To obtain authorization, please contact customer service by email: info@booksofdiscovery.com, fax: 720.479.9322, or phone: 800.775.9227.
All due invoices must be paid in full before return authorization can be obtained.
Products need to be returned within 30 days of invoice date.
Products must be returned in a solid box, with sufficient packing material on all sides (newspaper is not acceptable). DVDs, CDs and other products must be in a box to prevent damage during return shipment.
Merchandise must be received in resale condition. All DVDs must be in original shrinkwrap. Any items received in damaged condition will either be sent back to the customer at their cost, or credited at a discounted rate. Damaged condition includes but is not limited to: bent book corners, creases in text covers or pages, crushed flash card boxes, cracked CD or DVD cases, missing pages or flash cards, ink marks, tears, rips or other visible marks.
Please reference the invoice number of the original order when making the return.
Ship returns to the following address:
Books of Discovery
5660 Valmont St.
Boulder, CO 80301
Attn: Returns
(Note: This address is for returns only. For our office address, click here.) Once we receive the return a refund will be issued in the same form of payment as the original sale.
Return Policy for Wholesalers
Returns will be accepted for products bought directly from Books of Discovery with the following conditions:
Prior permission to return merchandise needs to be obtained from Books of Discovery before returns will be accepted. To obtain authorization, please contact customer service by email: info@booksofdiscovery.com, fax: 720.479.9322, or phone: 800.775.9227.
All due invoices must be paid in full before return authorization can be obtained. A 15% restocking fee will be applied to any unauthorized return.
A 15% restocking fee will be applied for returns of quantities of 50 or more of any single item from the same invoice.
Products need to be returned within 180 days of invoice date.
Products must be returned in a solid box, with sufficient packing material on all sides (newspaper is not acceptable), with a maximum of 10 books or 16 boxes of flash cards per box. DVDs, CDs and other products must be in a box to prevent damage during return shipment.
Merchandise must be received in resale condition. All DVDs must be in original shrinkwrap. Any items received in damaged condition will either be sent back to the customer at their cost, or credited at a discounted rate. Damaged condition includes but is not limited to: bent book corners, creases in text covers or pages, crushed flash card boxes, cracked CD or DVD cases, missing pages or flash cards, ink marks, tears, rips or other visible marks.
Please reference the invoice number of the original order when making the return.
Ship returns to the following address:
Books of Discovery
5660 Valmont St.
Boulder, CO 80301
Attn: Returns
A credit memo will automatically be issued to your account upon receipt. Refunds are also available upon request. Credits remaining will expire one year from the date of issue.
Shipping (For all customers):
All orders are shipped from Boulder, Colorado. Orders must be shipped to a physical address (no P.O. boxes).
Shipping cost is calculated based on the weight of your order as well as the zip code it is being shipped to.
Orders are shipped via the following methods:
- FedEx Ground (Allow 3-6 business days)
- FedEx 2nd Day Air (Allow 2-3 business days)
- FedEx Overnight (Allow 1-2 business days)*
- FedEx International Economy (Varies by country)
- FedEx International Priority (Varies by country)
To view FedEx Ground delivery maps from Boulder, Colorado click here
Orders received before 1:30 pm Mountain Time will be shipped the same day. Orders are shipped only Monday through Friday (excluding major U.S. holidays). Saturday delivery is not available.
*Overnight shipping is available to customers located within the continental United States.
For additional questions regarding shipping, please call us at 800.775.9227 ext 0 or email us at
Order Tracking
Track your FedEx order by clicking here. Have your FedEx tracking number available.
Security & Privacy
Books of Discovery Security & Privacy Statement
Product Feedback
Our Products are developed in part as a result of feedback from our customers. We welcome your comments and suggestions regarding current Trail Guide to the Body products as well as any ideas for future products. Please include your email address if you would like us to contact you.
To submit product feedback click here.
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